HookSecurity - Course Notification error – Incident details

All systems operational

Course Notification error

Resolved
Degraded performance
Started about 2 years agoLasted 18 days

Affected

Platform

Operational from 3:28 PM to 3:06 PM

Third Party: Mailgun → Email Services → SMTP

Operational from 3:28 PM to 3:06 PM

Enrollment & Training

Operational from 3:28 PM to 3:06 PM

Third Party: Mailgun → Email Services → API

Operational from 3:28 PM to 3:06 PM

Third Party: Mailgun → Email Services → Stats and Analytics

Operational from 3:28 PM to 3:06 PM

Updates
  • Resolved
    UTC
    Resolved

    After extensive monitoring, the fix to resolve this was successful. We apologize for the confusion, and thank you for your patience.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are currently investigating this incident. Many people are experiencing email notifications about courses being past due, when they are completed when visiting the portal.